Just when I was wondering about this week’s blog, this popped into my inbox:

I must let you know that I truly enjoyed the two day course.  I found that I communicated very different this past week and when there was an opportunity for a conflict this weekend (my Sister-in-Law who babysits my daughter) I communicated very effectively and we settled the issue.


Of course, this is real pleasure to me. Hearing that a participant received immediate personal benefit from a workplace training is icing on the cake.

Names have been changed.


When we change the way we communicate we are almost certain to get a different response. Communicating from the heart rather than the head, is more likely to make the required connection to solve problems in mutuality.

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