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In September, myself and a colleague, Jai Jayaraman trained a group of HR managers as internal mediators in a multi-national corporate company. The objective was to share the skills and process needed to identify and resolve low level workplace conflicts before they escalate into disciplinary or grievance procedures. The film shows 2 participants commenting on how they experienced the training.

This company has completely understood the benefits of using mediation as a starting point for interpersonal conflicts and they could completely see the advantages of working through a conflict before it escalates in terms of the savings in stress, anxiety and time for everyone involved.

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