20 years of research and practice by Maria at the Centre for Peaceful Solutions led to the understanding that some essential communication skills are missing for most of us.
Whether within our families or relationships, with our clients, in disputes or in education, conversations don’t always go the way that we would like and can leave us feeling disempowered, judged or misunderstood or lacking in the connection we seek.
In response to this all too common dilemma, Maria developed the Dialogue Road Map.
Applications for the Dialogue Road Map training course starting in 2022 are now closed
If you would like to have some more information on next year’s 2023 course and you are interested in applying then please email us at
To keep updated with news about next year’s course then please contact us here.
Meet our current DRM Practitioners
Maria and David
Louisa met the Centre for Peaceful Solutions when she came to us with her then husband when she was going through a divorce of her own.
Louisa is an experienced practitioner and facilitator. She is the co-coordinator and primary trainer for our work in schools, and is a key member of our prison project. She is also part of our training team, supporting our current trainees with their accreditation and practice.
” Since completing my training in 2013, I have now worked on many cases and projects with CPS and continued to get more learning from the Dialogue Road Map and I am now part of the DRM Deepening group in 2021. I manage a wide range of individual and group casework “
“ I am pleased to acknowledge that this experience inspired me to train with CPS and join our team! “
Tom’s background was in Sales and Sport sectors before he met Maria and CPS after going through a traumatic experience in his life some time ago. Since then Tom has been through Dialogue Road Map training and had over 300 hours worth of live case work. Tom now is Director of Programmes and helps run and organise practices and funding.
“ The Dialogue Road Map personally has completely changed my life. It has given me a chance to see a future where I am able to connect with what I’m really needing and not worry as much about strategizing. DRM has helped improve all my relationships with family, it has helped me connect with people on a deeper level. It has also has really taught me a way to focus on the reality and living in the present ”
“ Professionally DRM has given me a new career, new lease of life and gives me the opportunity to help people understand what DRM is and can be capable of. It really has helped me understand my professional contacts better and how better to communicate with different kinds of people from all walks of life. ”
Mariam was first introduced to the Dialogue Road Map and Nonviolent Communication when she was 12 years old through her single mother who trained with the Centre for Peaceful Solutions whilst going through a tumultuous divorce. After years of working in a variety of industries from the Non profits to Tech Sales, Mariam, then realised that what I kept coming back to was a desire to share the tools she had learnt as a child.
Mariam is now a very valuable member of the CPS team as the Programme Manager; and is always supporting and helping to run the community work and the DRM training courses and practices.
“ Working with CPS, the most important shift for me has been moving from a state of powerlessness to a space of freedom and agency. This transformative tool raised my awareness of my feelings and needs in any given moment and gave me the practical steps to go out and get the resources I need as well as better express myself. I no longer avoid conflict in interpersonal relationships but am able to walk towards it “
“ Professionally I have always found that I excel professionally regardless of which industry I worked in and after a while I realised that my ‘edge’ came from the communication styles I had learned growing up and being able to manage relationships and the conflicts that naturally arise from working with others. ”
Lorraine is a qualified lawyer who assists a small sub-contracting company with contractual, governance and dispute issues.
“ My professional life has benefitted from DRM by showing me that heated discussions can be handled differently, the heat in the room can be taken out quickly, everyone can be heard, and healthier conversations can be had, leading to speedier resolutions “
“ My personal life has become calmer because of the Dialogue Road Map , I try to use it every-day in every situation, learning how to step back and not react so hastily is still work in progress, understanding that if you let your heart speak instead of your mind has been beneficial to my overall wellbeing ”
Ian has been a teacher of Philosophy and Religion and Well-being in secondary schools since 2000. In 2006, he introduced the Well-being curriculum at Wellington College, an independent boarding school, and he has been running the curriculum ever since. The curriculum focuses on human flourishing and helps young people to reflect on and practice some of the habits of a life well lived. His approach is explained his book Learning to Ride Elephants (Bloomsbury Press, 2015).
“ In 2017, I began my journey with the Dialogue Road Map and I have been working to establish a DRM practice at Wellington College since then ”
“ I use the DRM with both pupils and colleagues and as the DRM becomes more and more well-known in our community, it is having a more and more positive impact on people. I have found learning the DRM to be life-changing and it has had a profound impact on the quality of my professional relationships ”
Ruth is an engineering geologist with expertise in the design of quarries that achieve an equitable balance between viability, safety and efficiency, and environmental. Minerals of all kinds are essential to sustain our modern way of living,
“ My particular interest and passion is on working with mineral operators and their stakeholders (especially communities) to help them resolve disputes through mediation, and to facilitate creation of sustainable systems for co-existing based on consent, collaboration and trust. Now semi-retired after a 38 year career in full time technical consultancy, I am working freelance, applying my technical, facilitative and mediation skills to consultancy; training and mentoring.
“ Training to be a Dialogue Road Map Facilitator in 2020 has transformed and deepened my mediation and facilitation skills and this, in turn, has enriched my personal life and all areas of my professional practice.”
Gio is an Advisor and Entrepreneur, and is involved in Impact investing. Gio is committed to system change, investing to reduce inequalities and collaborating on many different projects supporting international partnership.
“DRM has provided me with a tool for change personally for all of the people that I meet existing and new. I am able to use it within my personal aspects of life from day to day and that benefits me a huge amount“
“ Professionally DRM has opened new paths for positive impact and I can take that into my work and create a better future for my myself, my family and the people around me“
Cornelia grew up in the swiss mountains and now works in leadership within the hospitality sector. She is a partner and business founder and has a real passion for business.
“ The Dialogue Road Map has made me more confident and open minded personally and I have been able to create better connections with contacts and friends, it has given me new lease of life. I have taken on live cases and enjoyed helping others to be able to reflect “
“ Professionally, DRM has given me more ways of dealing with and leading people not only within the workspace but also outside of work and that is a way of helping others lead and communicate better in business “
Katrina worked in a UK university for six years, supporting international students with cultural adjustment, finances, immigration, childcare, mental health and personal issues. After moving to Switzerland, she switched career to work in mediation and negotiation support for peace processes. She researches, trains and provides process support in different conflict contexts.
“DRM has supported me by inspiring a people-centred approach to my facilitation work and by equipping me with tools for self-reflection in my professional development. ”
” Personally DRM has given me communication skills that can be used in all situations to connect to people from all walks of life and to see the person behind the behaviour.”
Minna lives on a farm. Galloping across fields in rain or shine is her ‘Reset Button’. Minna also owns a mobile Milkshake company called MOOMIX which she takes to outdoor events.
Her many volunteering positions include being a Soul Midwife working with people from the point of terminal diagnosis right up until the end of life; volunteering for a helpline to reassure and comfort the dying or those caring for the dying; volunteering as a Street Pastor; supporting people in her local community who have suffered trauma and are struggling with mental health issues.
“ I attempt to use the DRM in all my conversations across the areas where I am relating to people, whether it’s in a formal listening role or in general conversation. “
“ The Dialogue Road Map has certainly given me much greater skills to connect with people and show empathy… and hopefully to help them in resolving their issues “
“ I believe that this in itself has enabled me to be of service to people in a variety of ways in many different situations and I will continue to help others with the resources I have “
Hervé is a founding partner of Accuracy UK and leads Accuracy’s Project Advisory and Dispute services globally.
Hervé has multiple years of experience as a construction management professional further developing his career with contractors and consultants in a number of challenging international environments.
He graduated as a civil engineer and later completed an MBA at the London Business School, where he specialised in project finance, corporate finance and project risk management.
Hervé specialises in advisory and dispute resolution services to the construction and manufacturing industries. He provides mediation and expert advice to owners, developers, contractors and other project actors on projects and programmes, project valuation, time-risk management and project audits, and prepares cost and time models on long-term projects.
Hervé speaks English, French and Spanish and has a basic understanding of the Finnish language.
Celia is a Transformation coach, speaker, artist, activist and above all Alchemist, graduate of Chelsea Art College and the Royal Central School of Speech and Drama.
After overcoming years of addiction, domestic abuse and the murder of her beautiful Mum in 2008, it has been a long journey of recovery and self-realisation. Celia also gives talks on behalf of the charities: Safe Lives and Amnesty International, working in conjunction with Centre for Peaceful Solutions, and various other organisations.
“ DRM has opened my mind and heart to the power of listening, being curious and empathetic not just with others but with myself. I used to be more argumentative with myself, debating about what to do, now I dialogue and kindly negotiate with myself and subsequently I experience more harmony, humour and inner peace ”
“ Professionally DRM has helped me connect with my clients at the deepest level, it creates such a safe space for them to explore what is current for them and allows them to feel seen, heard and understood and ultimately hear themselves “
DRM Deepening Group 2021
DRM 2020 Group on Zoom
DRM 2021 Group on Zoom
The DRM is Universal wherever there are human relationships that need to continue.
These are some of the settings in which it is currently being applied:
- Couples, Families and Parenting
- Connecting with Children and Young People
- Divorce and Separation
- Gang Related Rivalries
- Neighbourhood Disputes
- Victim / Offender work
- Mediation and Dispute Resolution
- Mental health, Addictions and Substance misuse
- Mental Healthcare
- Ex-offender rehabilitation
- Suicide Prevention
DRM Core Training
- Improve the quality of the conversations you have
- Communicate so everyone trusts they have been heard and understood
- Get engagement even in the face of hostility, anger or resistance.
- Be in authentic dialogue not adversarial positions and notice the difference
- Develop your empathy and listening skills
- Build meaningful relationships
- Feel empowered to express yourself effectively
- Trust in self efficacy even when ambivalence is present.
- Create outcomes that everyone involved feels ownership of.