Maria Arpa
This week…
Workplace Conflict Special with Shannon Pearson
How to Turn Workplace Conflict into Connection
In this special episode of All Things Conflict, I speak with Shannon Pearson, founder of Reform IQ.
With over a decade of experience in the manufacturing and construction sectors, Shannon shares how her focus shifted from processes and procedures to people, culture, and communication.
Conflict isn’t something to avoid it’s a valuable tool for growth and connection when handled well.
Key Takeaways from our Conversation:
🗣️ Active listening is essential. Most people listen to reply, not to understand. True listening can de-escalate tension and build trust.
🤔 Assumptions cause conflict. Misreading intent or tone leads to unnecessary friction. Clear, direct communication is key.
👥 Generational differences matter. With multiple generations in the workforce, understanding different values and communication styles is crucial.
🏗️ Culture over process. Even the best procedures won’t work if the underlying culture doesn’t support open dialogue and respect.
👩⚖️ Have a conflict facilitator. Organisations benefit greatly from someone trained to facilitate conversations and resolve issues before they escalate.
Shannon reminds us that conflict, when approached with intention and empathy, can strengthen relationships and improve workplace dynamics.
🎧 Listen to the full episode here or watch below
💬 What’s your biggest takeaway? Share in the comments!
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