Maria Arpa
Just when I was wondering about this week’s blog, this popped into my inbox:
I must let you know that I truly enjoyed the two day course. I found that I communicated very different this past week and when there was an opportunity for a conflict this weekend (my Sister-in-Law who babysits my daughter) I communicated very effectively and we settled the issue.
Of course, this is real pleasure to me. Hearing that a participant received immediate personal benefit from a workplace training is icing on the cake.
Names have been changed.
Reflection
When we change the way we communicate we are almost certain to get a different response. Communicating from the heart rather than the head, is more likely to make the required connection to solve problems in mutuality.
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